Hi, The experience my mother had at the KLM Airlines San Francisco Office was amazing. When she came to ask about altering her ticket, the staff was polite and competent. In addition to making sure she understood the procedure, they provided a detailed explanation of the options and any related costs. The design and accessibility of the office made her visit easy. She valued their professionalism as well as how quickly and effectively her questions were answered. All in all, she found the experience to be easy and enjoyable.